With 16 years’ experience in teaching, research and training Dr. Sharma has a background in computer applications. She completed Fellowship Program from National Institute of Industrial Engineering (NITIE), Mumbai and has taught subjects like Artificial Intelligence, ERP, Business Research Methods, Text Analytics, Business Statistics and languages like Python, JAVA, C++ and C. Conducted workshops on Big Data and Hadoop and Text Analytics. Her research interest includes technology adoption, CRM, business analytics and applications of different multivariate data analysis methods like exploratory factor analysis (EFA) and Structural Equation Modelling (SEM). Her research is published in reputed national and international journals. She has been a reviewer for international journals like Business Process Management and Telematics and Informatics.